Updated June 2018
When you register your Sharp product on this Sharp Home Appliances website, your personal information is collected and handled by Vestel UK Limited, a company registered in England and Wales with registration number 4771550, whose registered office is located at Vestel House, Waterside Drive, Langley, Berkshire, SL3 6EZ (“we” or “us”). Sharp Home Appliances (UK) are a division of Vestel UK Limited.
Under the data protection laws we are a data controller, which means that we are responsible for deciding what information is collected on our Website and how it is used and for what purposes. Being a data controller means that we have certain legal responsibilities about how we collect, use and share your personal information.
This policy explains our privacy practices and covers the following:
(a) Information you provide > the information you provide when you register your Sharp product on our Website, specifically: your name, email, phone number and home address.
(b) Information we receive from third parties > we may also receive personal information about you from retailers or distributors, who may register your Sharp product on your behalf. This too would involve us collecting and using your name, email, phone number and home address, as if you registered the Sharp product yourself.
To provide you with a warranty service for your Sharp product – this includes the following:
We disclose your information to the following parties:
(a) Our internal business group within the United Kingdom.
(b) Our service providers who provide you with warranty services.
We will only retain personal information for the estimated natural lifespan of the Sharp product that you have purchased. Following the expiration of this period, we will delete all personal information held about you unless we have the legal right to retain such information, including in relation to the defence of any potential, ongoing or anticipated legal claims regarding your Sharp product.
Our use of your personal information must meet at least one of the legal grounds in the list set out in data protection laws. In relation to the operation of our Website, registering your Sharp product and providing you with the warranty services, the legal grounds which we rely on are:
(a) provide you with further details on the use we make of your personal information;
(b) provide you with an electronic copy of your personal information;
(c) update any inaccuracies in the personal information we hold;
(d) transfer your personal information to another data controller, in a structured, commonly used and machine readable form;
(e) delete any personal information the we no longer have a legal ground to use;
(f) restrict further processing of your personal information; and
(g) object to our use of your personal information which is based on the 'legitimate interests' legal ground. If our use of your personal information based only on this legal ground is causing you undue harm, then we must cease using your personal information for that purpose.
Your exercise of these rights is subject to certain conditions and exemptions. If you exercise any of these rights we will check your entitlement and, unless we are required to respond earlier under data protection laws, respond in most cases within 30 working days.
If you are not satisfied with our use of your personal information or our response to you, you can complain to the contact listed at paragraph 9 below, and/or to the Information Commissioner.
We will seek to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by updating your details on the Website or by contacting us as set out below.
We are required to employ adequate technical and organisational security measures to protect your personal information from any loss, destruction, damage or unlawful disclosure. However, no transmission over the internet can ever be guaranteed as secure. Consequently, please note that we cannot guarantee the security of any personal information which you transfer over the Website to us.
For more general queries, please contact us using the details on the “Contact Us” page.